During my course of travel round the planet, I have encountered many airlines, the good, the bad and the ugly and among them I find worthy of my mention is the American Airlines, which is part of the One World Alliance. This bit of travel recommendation would definitely cause many to lash out their fury at me due to the numerous incompetence of the airline, but in the end the people in front and behind it are just plain human, full of humanity.
I was due for a trip back from a very long haul and multi legged journey, having flew from Kuala Lumpur to Las Vegas for a convention via Singapore, Narita, San Jose before arriving in Mac Caran Airport in Las Vegas, Nevada which took over 2 days before continuing to London via Fort Worth Dallas, New York City and then to London via Dublin airport and having done my Las Vegas meetings, I was not that eager to get on the flight back as it will take another long haul, over 12 hours plus transit times, but then the ground crew was excellent.
Hats off to the guys at the front desk when they saw my itinerary, which caused them to jaw drop as my route was to fly to Miami before going to New York, and shifted my flight into priority as I was on the business class, which surprisingly was not available on that leg. So they put me on a Dallas bound flight before hopping into New York City and even compensated me for the downgrade with vouchers and money as the first class was full. It was a commuter trip to me and I would not bat an eyelid, but the dinner provided was good plus $500 for the hassle caused and the difference in routing was put forward as a refund on my ticket. Best of all, I was happy being in Vegas, the airport was spacious and full of fruit machines to entertain me with.
Back on the trip to Fort Worth Dallas, the incoming flight was delayed by an hour due to foul weather and thus caused me to miss my connection. Another stink up my sleeve and an excuse for me to catch a nap while the crew work something for me. Pleasantries were all about as I was as patient as we can, being living in London for 15 years and the crude prank on us for train delays and such are just part and parcel of the game, for it was not their doing but a knock on effect. Standard rules apply, and because I don’t kick a fuss out of it, they put me on an available flight out, thinking I know where I was going and that they did reroute and changed my outgoing connections in time. 7 hours later, I was on the flight out.
Halfway through, being a foreigner and wanting to know where I was, I realized I was to land onto Newark in New Jersey and that is a far distance away from JFK. So I did ask the stewardess at the end of the galley and they did call up to the ground crew